FAQ

Frequently Asked Questions (FAQs)

 

General Questions

What is the Medical Devices Marketplace?
The Medical Devices Marketplace is an integrated section on the SaluberMD platform where customers can browse, purchase, and manage orders for high-quality medical devices.

Do I need a separate account to access the marketplace?
No, your existing SaluberMD account credentials provide you full access to the marketplace.

Can I access the marketplace on the mobile app?
Yes, the marketplace is seamlessly integrated into the SaluberMD mobile app under the menu option titled “Medical Devices.”

 

Product and Purchase Questions

How do I search for a product in the marketplace?
Use the search bar on the marketplace landing page to find specific medical devices. You can also explore categories and browse through curated collections.

How do I know if a product is in stock?
Product availability is displayed on each product page. If a product is out of stock, you will have the option to sign up for notifications when it becomes available.

Can I compare products before making a purchase?
Yes, the marketplace allows you to compare products based on specifications, reviews, and prices.

Are the prices inclusive of VAT or taxes?
Yes, all prices displayed on the platform are inclusive of applicable taxes and VAT.

 

Order and Payment Questions

What payment methods are accepted?
The platform accepts credit cards, debit cards, and mobile wallet payments. Local and international payment options are supported.

Can I track my order after purchasing?
Yes, you can track your order status in real time through the “My Orders” section on the app.

Can I cancel my order after placing it?
Orders can be canceled before they are dispatched. Visit the “My Orders” section to cancel an order.

Will I receive an invoice for my purchase?
Yes, an electronic invoice will be sent to your registered email, and you can also download it from the “My Orders” section.

 

Returns and Refunds Questions

How do I request a return or refund?
Log in to your SaluberMD account, go to “My Orders,” select the product, and click “Request Return/Refund.” Follow the instructions to complete your request.

What is the return window?
Returns must be initiated within 7 days of receiving the product.

What if the product is defective or damaged?
If a product is defective or damaged, you can request a replacement or refund by providing evidence (e.g., photos). The return shipping cost will be covered by SaluberMD.

When will I receive my refund?
Refunds are processed within 7-10 business days after the return request is approved.

 

Post-Delivery Support Questions

What is the warranty period for products?
All eligible products come with a 1-year warranty from the date of purchase.

What does the warranty cover?
The warranty covers manufacturing defects and faults that occur during normal use.

Can I request a replacement instead of a repair?
A replacement will only be granted if the product cannot be repaired under warranty.

What happens if the warranty is void?
If the warranty is void due to customer-related damage, repair or replacement costs will be the customer’s responsibility.

 

Notifications and Communication Questions

Will I get notified about my orders and returns?
Yes, you will receive real-time notifications for order status, dispatch, delivery, return requests, and refunds.

How do I enable or disable notifications?
Notification preferences can be managed in the “Settings” section of the SaluberMD app.

 

Customer Support Questions

How do I contact customer support?
You can reach out to our support team directly via the “Help” section in the app or email us at support@salubermd.com.

What are the customer support hours?
Customer support is available 24/7 for assistance with orders, returns, and refunds.

Can I leave feedback for the products I purchase?
Yes, you can leave reviews and ratings on the product page after completing your purchase.

What languages does customer support provide assistance in?
Customer support is available in multiple languages, including English and Arabic.

For additional questions or concerns, contact us through the SaluberMD platform.